Privacy Policy
How we protect and manage your personal information
This privacy policy outlines our commitment to protecting your personal data and complying with Malaysia's Personal Data Protection Act 2010 (PDPA).
1 Information We Collect
At SwordNextFlash, we collect information that helps us provide better educational services in AI and telecommunications. This includes personal details you share when registering for our learning programs, webinars, or contacting us for information.
- Personal identification information including name, email address, and phone number
- Educational background and professional experience when relevant to our programs
- Technical information about how you interact with our website and learning platform
- Communication preferences and feedback about our educational content
- Payment information when you enroll in paid learning programs
2 How We Use Your Information
Your personal information helps us deliver educational content that matches your learning goals. We use this data to customize your learning experience and keep you informed about relevant programs in AI and telecommunications.
Primary Uses: We use your information to enroll you in learning programs, send course materials, track your progress, and provide technical support. We also use aggregated data to improve our educational content and platform functionality.
We may also use your information to send you updates about new courses, webinars, or industry insights that align with your interests. You can opt out of these communications at any time through your account settings or by contacting us directly.
3 Data Sharing and Third Parties
We don't sell your personal information to third parties. However, we work with trusted service providers who help us deliver our educational programs effectively. These partners are carefully selected and bound by strict confidentiality agreements.
- Educational technology platforms that host our learning content
- Payment processors for secure transaction handling
- Email service providers for course communications
- Analytics services to understand how our platform is used
In certain situations, we may need to disclose information to comply with legal requirements, protect our rights, or ensure the safety of our learning community. We'll always try to notify you beforehand unless legally prohibited from doing so.
4 Your Rights Under Malaysian Law
Under Malaysia's Personal Data Protection Act 2010, you have specific rights regarding your personal information. We're committed to helping you exercise these rights easily and transparently.
Access and Correction: You can request to see what personal data we hold about you and ask us to correct any inaccuracies. We'll respond to your request within 21 days as required by Malaysian law.
- Right to access your personal data and understand how it's being used
- Right to correct inaccurate or incomplete information
- Right to withdraw consent for data processing where applicable
- Right to request deletion of your data when legally permissible
- Right to restrict certain types of data processing
5 Data Security and Protection
We take the security of your personal information seriously. Our technical team implements multiple layers of protection to safeguard your data from unauthorized access, alteration, or disclosure.
Our security measures include encrypted data transmission, secure server infrastructure, and regular security audits. We also train our staff on privacy best practices and limit access to personal information to only those who need it for their work.
Incident Response: If a data security incident occurs that might affect your personal information, we'll notify you and relevant authorities within the timeframes required by Malaysian law. We'll also take immediate steps to minimize any potential impact.
6 Data Retention and Deletion
We keep your personal information only as long as necessary to provide our educational services and meet our legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.
- Learning progress and course completion records: 7 years for certification purposes
- Payment and billing information: 7 years as required by Malaysian tax law
- Marketing communications data: Until you withdraw consent or request deletion
- Technical logs and website analytics: 2 years for platform improvement
When data reaches the end of its retention period, we securely delete or anonymize it. You can also request earlier deletion of your personal information, and we'll comply unless we have a legitimate legal reason to retain it.
7 International Data Transfers
Some of our educational technology partners and service providers are located outside Malaysia. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information according to Malaysian privacy standards.
We only work with international partners who provide adequate data protection or have signed data processing agreements that include appropriate safeguards. These agreements ensure your data receives the same level of protection it would have in Malaysia.
8 Cookies and Website Analytics
Our website uses cookies and similar technologies to improve your browsing experience and help us understand how people use our learning platform. These small files are stored on your device and help us remember your preferences and track website performance.
Cookie Control: You can control cookie settings through your browser preferences. However, disabling certain cookies might affect some website functionality, including access to your learning dashboard and course materials.
9 Policy Updates and Changes
We review and update this privacy policy regularly to reflect changes in our educational services, technology, and legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.
Minor updates that don't affect how we handle your personal information might be made without individual notification. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Questions About Your Privacy?
If you have questions about this privacy policy or want to exercise your data rights, we're here to help. Our team typically responds to privacy inquiries within 3-5 business days.